Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

[STORE NAME] ("Company", "we", "our", or "us") operates an ecommerce business offering decorative, architectural, and premium lighting products.

Business Name: [LEGAL BUSINESS NAME]

Website: [WEBSITE URL]

Email: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old.

  • You are legally capable of entering into binding agreements.

  • The information you provide is accurate and complete.

We reserve the right to refuse service, suspend accounts, or cancel orders where false, misleading, or fraudulent information is provided.

3. Products and Availability

We make every effort to accurately display our products, specifications, finishes, dimensions, and colours.

However:

  • Product colours may appear differently depending on device screens.

  • Hand-finished products may have slight variations.

  • Dimensions may vary within reasonable manufacturing tolerances.

  • Product packaging may change from time to time.

All products are subject to availability.

We reserve the right to discontinue, modify, or replace products without prior notice.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

While we strive for accuracy, pricing errors may occasionally occur.

If a pricing error is discovered after an order is placed, we reserve the right to:

  • Cancel the order and issue a refund, or

  • Contact you with the corrected pricing information.

Prices are subject to change without prior notice.

5. Orders

When you place an order, you are making an offer to purchase a product subject to these Terms.

We reserve the right to:

  • Accept or reject any order

  • Cancel suspicious transactions

  • Refuse orders suspected of fraud or misuse

  • Limit quantities purchased

An order is considered accepted only after payment has been successfully processed and order confirmation has been issued.

6. Payment

Payments may be processed through third-party payment providers.

By completing a transaction, you represent that:

  • You are authorized to use the chosen payment method.

  • Payment information provided is accurate.

  • The transaction is lawful.

We do not store sensitive payment credentials such as card numbers, CVV numbers, UPI PINs, or banking passwords.

7. Shipping and Delivery

Delivery timelines displayed on our website are estimates only.

Actual delivery times may vary due to:

  • Product availability

  • Manufacturing schedules

  • Courier delays

  • Weather conditions

  • Public holidays

  • Events beyond our reasonable control

Ownership of products transfers upon successful delivery to the shipping address provided by the customer.

Please review our Shipping Policy for complete details.

8. Installation Responsibility

Lighting products should be installed by a qualified electrician.

[STORE NAME] is not responsible for:

  • Incorrect installation

  • Improper wiring

  • Electrical faults

  • Structural modifications

  • Damage caused during installation

  • Damage resulting from misuse or negligence

Customers are responsible for ensuring compatibility with their electrical systems and installation environment.

9. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Refund & Return Policy.

By placing an order, you acknowledge that you have reviewed and accepted our Refund & Return Policy.

10. Warranty

Where applicable, products may be covered by a limited manufacturing warranty.

Warranty coverage applies only to manufacturing defects and does not cover:

  • Physical damage

  • Accidental damage

  • Water damage

  • Improper installation

  • Voltage fluctuations

  • Unauthorized repairs or modifications

  • Normal wear and tear

Full warranty terms are available in our Warranty Policy.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Product photography

  • Graphics

  • Website design

  • Text

  • Videos

is the property of [STORE NAME] or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to systems or data

  • Distribute malware or harmful code

  • Interfere with website functionality

  • Impersonate another person

  • Submit false information

  • Engage in fraudulent activity

Violation of these Terms may result in account suspension, order cancellation, or legal action.

13. Reviews and User Content

If you submit reviews, photographs, testimonials, or other content, you grant [STORE NAME] a non-exclusive, royalty-free license to use, reproduce, modify, and display such content for marketing and business purposes.

You represent that any content submitted:

  • Is accurate

  • Does not infringe third-party rights

  • Is not unlawful, abusive, or misleading

We reserve the right to remove content at our discretion.

14. Limitation of Liability

To the maximum extent permitted by law, [STORE NAME], its directors, employees, suppliers, affiliates, and partners shall not be liable for:

  • Indirect losses

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Delays beyond reasonable control

Our total liability relating to any order shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless [STORE NAME], its affiliates, directors, officers, employees, and partners from any claims, liabilities, losses, damages, costs, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Violation of applicable laws

  • Infringement of third-party rights

16. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

  • Third-party content

  • Privacy practices

  • Security standards

  • Service availability

Your interactions with third-party websites are governed by their own terms and policies.

17. Force Majeure

We shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • Epidemics or pandemics

  • Government actions

  • Labour disputes

  • Transportation disruptions

  • Internet or technology failures

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of the website following changes constitutes acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

20. Contact Us

For questions regarding these Terms, please contact:

[STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Website: [WEBSITE URL]