Privacy policy

This Privacy Policy explains how Stonefolk collects, uses, stores, shares, and protects your personal information when you visit our website, browse our products, place an order, contact us, or interact with our services.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

About Stonefolk

Stonefolk is an online ecommerce brand offering premium decorative and architectural lighting products for homes and interiors across India.

Information We Collect

We may collect the following categories of personal information when you use our website or services.

Personal identification information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and transaction information

  • Products ordered
  • Order value
  • Payment status
  • Delivery status
  • Return, replacement, refund, warranty, or cancellation requests

Payment information

Payments made through our website may be processed by secure third-party payment providers, including Razorpay or other approved payment gateways.

Stonefolk does not store your complete card number, CVV, UPI PIN, net banking password, or other sensitive payment credentials on its servers.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on the website
  • Referring website, search result, or advertisement
  • Cookies and tracking information
  • Approximate location based on your IP address

Customer support information

When you contact us, we may collect:

  • Messages, emails, WhatsApp communications, or support requests
  • Images or videos relating to damaged, defective, or incorrect products
  • Order-related documents, receipts, or proof submitted by you

How We Use Your Information

We may use your personal information to:

  • Process, confirm, and deliver your orders
  • Confirm payments and transaction status
  • Send order, shipping, and delivery updates
  • Provide customer support
  • Handle returns, refunds, cancellations, replacements, and warranty requests
  • Prevent fraud, misuse, and unauthorized transactions
  • Improve our website, services, product selection, and customer experience
  • Send marketing messages, offers, or product updates where permitted
  • Comply with legal, tax, accounting, and regulatory obligations

Legal Basis for Processing

We process personal information where:

  • You have provided your consent
  • Processing is necessary to complete or fulfil your order
  • Processing is required to provide customer support, returns, replacements, refunds, or warranty services
  • Processing is required to comply with applicable law
  • Processing is necessary for fraud prevention, security, dispute resolution, or legitimate business operations

You may withdraw your consent for optional marketing communications at any time.

Sharing of Information

Stonefolk does not sell your personal information.

We may share information with trusted third parties only where necessary to operate our business or provide our services, including:

  • Payment gateways and payment service providers
  • Shopify and other ecommerce technology providers
  • Shipping, courier, and logistics partners
  • Warehousing, supplier, and fulfilment partners
  • Customer support and communication tools
  • Marketing, advertising, and analytics platforms
  • Professional advisers, auditors, accountants, and legal consultants
  • Government, regulatory, judicial, or law enforcement authorities where legally required

These parties are expected to use your information only for the purpose for which it has been shared and to protect it in accordance with applicable requirements.

Payment Security

All online payments are processed through secure third-party payment gateways.

Stonefolk does not store sensitive payment credentials such as complete card numbers, CVV codes, UPI PINs, net banking passwords, or banking credentials.

Payment providers may collect and process your payment information according to their own privacy policies, terms, and security standards.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning correctly
  • Remember your preferences
  • Maintain your shopping cart and session
  • Improve website performance
  • Understand browsing behaviour
  • Measure marketing and advertising performance
  • Show relevant advertisements on platforms such as Meta, Google, and other advertising networks

You may disable or manage cookies through your browser settings. Some website features may not function correctly when cookies are disabled.

Marketing Communications

Where permitted, we may use your contact details to send:

  • Product recommendations
  • Promotional offers
  • New collection announcements
  • Back-in-stock updates
  • Abandoned cart reminders
  • Other brand or service updates

You may opt out of promotional communications at any time by using the unsubscribe option provided in the message or by contacting us at stonefolk.support@gmail.com.

Transactional communications relating to orders, payments, shipping, delivery, refunds, replacements, or customer support may still be sent where necessary.

Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Order processing and fulfilment
  • Customer support
  • Warranty and service claims
  • Returns, refunds, and replacements
  • Legal, tax, accounting, and regulatory obligations
  • Fraud prevention, dispute resolution, and enforcement of agreements

When personal information is no longer required, we may delete, anonymise, or securely retain it in accordance with applicable law.

Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Update your personal information
  • Withdraw consent for optional processing
  • Request deletion of eligible personal information
  • Opt out of promotional communications
  • Raise a grievance regarding the processing of your personal information

To submit a privacy request, contact us at stonefolk.support@gmail.com.

We may request reasonable information to verify your identity before processing your request.

Children’s Privacy

Stonefolk does not knowingly collect personal information from children.

Our website and products are intended for adults who are legally able to place orders and make payments.

If we become aware that personal information belonging to a child has been collected without appropriate consent, we will take reasonable steps to delete it.

Data Security

We use reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

International Data Transfers

Some of our ecommerce, technology, payment, advertising, analytics, or service providers may process or store information outside India.

Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

Third-Party Links

Our website may contain links to third-party websites, payment pages, tools, applications, or platforms.

Stonefolk is not responsible for the privacy practices, content, availability, or security of third-party services. We recommend reviewing the privacy policy of each third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or operational practices.

The revised version will be published on this page together with an updated effective date. We encourage you to review this policy periodically.

Contact and Grievance Redressal

For privacy-related questions, requests, complaints, or grievances, please contact us using the details below:

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

Last updated July 2026. Stonefolk reserves the right to update this Privacy Policy at any time.

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