Privacy policy

Privacy Policy

Last Updated: [Date]

This Privacy Policy explains how STONEFOLK collects, uses, stores, shares, and protects your personal information when you visit our website, browse our products, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. About STONEFOLK

STONEFOLK is an online ecommerce brand selling premium decorative and architectural lighting products for homes and interiors in India.

Website: www.stonefolk.in
Email: [support email]
Business Name: [Stonefolk]
Registered Address: [Registered Business Address]

2. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products ordered

  • Order value

  • Payment status

  • Delivery status

  • Return, replacement, refund, or cancellation requests

Payment Information

Payments on our website may be processed through secure third-party payment providers such as Razorpay or other approved payment gateways.

We do not store your full card number, CVV, UPI PIN, net banking password, or sensitive payment credentials on our servers.

Website and Device Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referring website or ad source

  • Cookies and tracking data

  • Approximate location based on IP address

Customer Support Information

If you contact us, we may collect:

  • Messages, emails, or support requests

  • Images or videos shared for damaged, defective, or incorrect products

  • Order-related documents or proof submitted by you

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Confirm payments

  • Send order updates

  • Provide customer support

  • Handle returns, refunds, cancellations, replacements, and warranty requests

  • Prevent fraud and unauthorized transactions

  • Improve our website, product selection, and customer experience

  • Send marketing messages, offers, or updates, where permitted

  • Comply with legal, tax, accounting, and regulatory requirements

4. Legal Basis for Processing

We process personal information where:

  • You have provided consent

  • Processing is required to fulfill your order

  • Processing is required for customer support or warranty service

  • Processing is required to comply with applicable law

  • Processing is necessary for fraud prevention, security, or business operations

You may withdraw consent for optional marketing communications at any time.

5. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted third parties only for business and service purposes, including:

  • Payment gateways

  • Shopify and ecommerce technology providers

  • Shipping and logistics partners

  • Warehousing, supplier, or fulfillment partners

  • Customer support tools

  • Marketing and analytics platforms

  • Professional advisors, auditors, accountants, or legal consultants

  • Government, regulatory, or law enforcement authorities where legally required

These parties are expected to use your information only for the purpose for which it is shared.

6. Payment Security

All online payments are processed through secure third-party payment gateways.

STONEFOLK does not store sensitive payment credentials such as full card numbers, CVV, UPI PINs, or banking passwords.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Improve website performance

  • Understand browsing behavior

  • Measure advertising performance

  • Show relevant ads on platforms such as Meta, Google, or other advertising networks

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

8. Marketing Communications

If you provide your contact details, we may send you:

  • Order-related updates

  • Product recommendations

  • Promotional offers

  • New collection updates

  • Abandoned cart reminders

You can opt out of promotional emails or messages at any time by using the unsubscribe option or contacting us at [support email].

Transactional messages related to orders, delivery, payment, refunds, or support may still be sent when necessary.

9. Data Retention

We retain your personal information only as long as necessary for:

  • Order processing

  • Customer support

  • Warranty claims

  • Returns and refunds

  • Legal, tax, accounting, and regulatory obligations

  • Fraud prevention and dispute resolution

When personal information is no longer required, we will delete, anonymize, or securely store it according to applicable law.

10. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Update your information

  • Withdraw consent for optional processing

  • Request deletion of your personal information

  • Raise a grievance regarding the processing of your personal information

To make a request, please contact us at [support email].

We may verify your identity before processing such requests.

11. Children’s Privacy

STONEFOLK does not knowingly collect personal information from children.

Our website and products are intended for adults who can lawfully place orders and make payments.

If we become aware that personal information of a child has been collected without appropriate consent, we will take reasonable steps to delete it.

12. Data Security

We use reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

13. International Data Transfers

Some of our technology, payment, analytics, or service providers may process or store information outside India.

Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

14. Third-Party Links

Our website may contain links to third-party websites, tools, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.

The updated version will be posted on this page with the revised “Last Updated” date.

16. Contact and Grievance Redressal

For privacy-related questions, requests, or grievances, please contact:

STONEFOLK
Email: [support email]
Website: www.stonefolk.in
Address: [Registered Business Address]

Grievance Officer: [Name]
Email: [grievance email]
Phone: [phone number]

We will review and respond to privacy-related requests within a reasonable period as required by applicable law.