Refund policy

Refund & Return Policy

Last Updated: 13 June 2026

At STONEFOLK, we design and curate premium lighting intended to elevate modern homes and interiors. We stand behind the quality of every product we sell and are committed to resolving genuine issues quickly and fairly.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, we will make it right.

Please notify us within 48 hours of delivery by emailing [support email] with:

  • Order number

  • Clear photographs of the product

  • Photographs of the external packaging

  • An unboxing video showing the issue

Once verified, STONEFOLK may provide:

  • A replacement product

  • Replacement parts

  • A full refund, where appropriate

The resolution method will depend on product availability and the nature of the issue.

Products Damaged During Installation

Lighting products should always be installed by a qualified electrician.

We cannot accept responsibility for:

  • Incorrect installation

  • Improper handling

  • Electrical faults caused by third-party installation

  • Damage occurring during installation

  • Modifications or alterations to the product

Products damaged after delivery due to installation-related issues are not eligible for return or refund.

Custom, Special Order, and Made-to-Order Products

Custom-made, made-to-order, personalized, or specially sourced products are non-returnable and non-refundable unless received damaged or defective.

Order Cancellation

Orders may be cancelled within 24 hours of placement.

Once an order has been processed, packed, dispatched, or shipped, cancellation requests may no longer be possible.

If a cancellation request is approved after processing has begun, any applicable transaction, logistics, or handling charges may be deducted from the refund amount.

Refund Processing

Once a return is received and inspected, we will notify you regarding approval or rejection.

If approved, refunds will be issued to the original payment method used during purchase.

Please allow 5–7 business days for the refund to reflect in your account after processing.

Banking timelines may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Installed products

  • Used products

  • Custom or made-to-order items

  • Clearance or final-sale products

  • Products with missing components or original packaging

  • Products damaged due to misuse, negligence, or improper installation

Our Commitment

We believe premium products deserve premium support.

If you experience any issue with your order, please contact our team and we will work with you to find the most appropriate resolution as quickly as possible.

For assistance, please contact:

Email: [support email]
Website: www.stonefolk.in

✓ Damage-Free Delivery Guarantee
✓ Secure Premium Packaging
✓ Dedicated Customer Support