Shipping policy

Shipping Policy

Last Updated: [DATE]

At [STORE NAME], we are committed to delivering your order safely and efficiently. Because many of our products are carefully sourced, handcrafted, or produced to order, delivery timelines may vary depending on the product and destination.

Please review the following shipping information before placing your order.

1. Shipping Coverage

We currently ship across India.

For deliveries to remote locations, islands, or areas not serviced by our courier partners, additional delivery time may be required.

If we are unable to deliver to your location, our team will contact you and provide an alternative solution or refund.

2. Order Processing Time

Most orders are processed within 1–5 business days after payment confirmation.

Processing includes:

  • Order verification

  • Quality checks

  • Packaging

  • Coordination with fulfillment and logistics partners

Orders are not processed, packed, or shipped on Sundays or public holidays.

During sales periods, festive seasons, or periods of high demand, processing times may be extended.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

Standard Products

  • Metro Cities: 3–7 business days

  • Tier 2 & Tier 3 Cities: 5–10 business days

Large Lighting Fixtures

  • 7–14 business days

Made-to-Order or Special Order Products

  • 2–6 weeks depending on the product

Estimated delivery times are provided as a guide only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

We may offer free shipping promotions from time to time.

Any applicable shipping fees are non-refundable unless the return is approved due to a damaged, defective, or incorrect product.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp containing tracking information where available.

Tracking updates are generated by third-party logistics providers and may occasionally experience delays.

6. Delivery of Large or Fragile Items

Certain lighting products require specialized packaging due to their size, material, or fragility.

As a result:

  • Some orders may arrive in multiple packages.

  • Different components of the same order may arrive separately.

  • Delivery timelines for larger products may be longer than standard shipments.

We take extensive care to ensure products are securely packed to minimize the risk of transit damage.

7. Delivery Inspection

We strongly recommend inspecting your package upon delivery.

If the packaging appears damaged:

  • Take photographs before opening.

  • Record an unboxing video.

  • Retain all original packaging materials.

This information may be required to process damage claims, replacements, or insurance requests.

8. Damaged, Defective, or Incorrect Deliveries

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please contact us within 48 hours of delivery.

To assist with verification, please provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Unboxing video

Upon verification, we may offer:

  • A replacement product

  • Replacement parts

  • Store credit

  • A refund, where appropriate

For complete details, please refer to our Refund & Return Policy.

9. Failed Deliveries

Customers are responsible for providing accurate shipping information.

If a delivery fails due to:

  • Incorrect address

  • Incorrect contact information

  • Repeated unavailability of the recipient

additional shipping charges may apply for re-delivery.

If the shipment is returned to us, any refund issued may be subject to shipping and handling deductions.

10. Delays Beyond Our Control

While we work closely with our logistics partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Weather disruptions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Strikes

  • Customs or regulatory inspections

  • Courier network delays

In such cases, we appreciate your patience and understanding.

11. Address Changes

If you need to update your delivery address, please contact us as soon as possible after placing your order.

Address changes may not be possible once an order has been processed or dispatched.

12. International Shipping

At this time, [STORE NAME] ships only within India unless otherwise stated.

For international shipping inquiries, please contact us at [EMAIL ADDRESS].

13. Ownership and Risk

Ownership of products transfers to the customer upon successful delivery.

Risk of loss or damage passes to the customer once delivery has been completed at the shipping address provided during checkout.

14. Contact Us

For shipping-related questions, please contact:

[STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Customer Support Hours: [SUPPORT HOURS]